Remember, human beings are wired to look for threats. Make it your goal when faced with a Crucial Conversation to create safety.
So how do you make it safe? Let’s explore how you can create a safe environment, so you can talk with almost anyone about almost anything.
But if you can create a sense of safety, you can prevent clam-ups and blow-ups and keep the dialogue open. It’s the age-old case of fight or flight. This is why we often resort to silence or verbal violence when faced with a Crucial Conversation. When stakes are high, emotions run strong, and opinions vary, we often feel threatened. And when conversations turn crucial, a sense of safety is the first thing to go. If people don’t feel safe to engage in dialogue, they won’t.